An elderly Jamaican woman, reliant on her pension to manage daily expenses, has been quietly bled of thousands of dollars in mobile credit over several months. Despite repeated pleas and a paper trail of confirmations, she remains uncompensated, with the telecoms giant responsible refusing to issue a refund.
Her daughter, frustrated by dead-end calls and scripted customer service replies, is now publicly appealing for justice—and accountability.
The Timeline of Financial Erosion
It began like any other day. On August 15, 2024, the pensioner attempted a routine mobile top-up of $2,900. She received a confirmation, but no credit. Thinking it was a technical error, she topped up again the next day—another $2,900 gone.
When she and her daughter contacted customer support, they were initially told no transaction had gone through. But after a second follow-up, the company admitted both payments were received—ironically validating the initial claim while denying the refund.
Things only got worse from there.
Without her knowledge or consent, the system had activated a $75 “Caller Ringback Tune” service—one she neither wanted nor recognized. This stealth charge dropped her credit balance below the threshold required for her mobile plan renewal. With no plan active, her balance was subsequently drained by out-of-plan rates.
This cycle—top-up, stealth charge, credit loss—repeated itself over several months.
